This Service Level Agreement (SLA) applies to Subscribers of any of IDEAL FORCES, INC. services. This SLA provides Subscriber with certain rights and remedies regarding the performance of the IDEAL FORCES, INC. Network. The "IDEAL FORCES, INC. Network" means the IDEAL FORCES, INC. owned and operated Internet Protocol (IP) routing infrastructure consisting of selected IDEAL FORCES, INC. points of presence (POPs) and the connections between them. The IDEAL FORCES, INC. Network does not include Subscriber premises equipment or any Telco access facilities connecting Subscriber's premises (or any IDEAL FORCES, INC. collocation site, if applicable) to such infrastructure.

Availability Guarantee: IDEAL FORCES, INC. goal is to make the IDEAL FORCES, INC. Network available to Subscriber free of Network Outages 100% of the time. A "Network Outage" is an instance in which Subscriber is unable to transmit and receive IP packets due to a IDEAL FORCES, INC. Network (IDEAL FORCES, INC. data centers or facilities) outage for more than 15 consecutive minutes, excluding outages relating to IDEAL FORCES, INC. scheduled maintenance and upgrades or interruptions or degradations caused by access facilities, Telco lines or hardware not specifically provided or resold by Provider. A "Local Loop" failure is not a Network Outage.

Upon Subscriber's request, IDEAL FORCES, INC. will issue a credit to Subscriber for Network Outages occurring during any calendar month that are reported by Subscriber to IDEAL FORCES, INC. and confirmed by IDEAL FORCES, INC. measurements of the IDEAL FORCES, INC. Network. Such credit will be equal to one hour of the IP access fee paid by Subscriber. Subscriber will not be entitled to more than one days worth of credit for Network Outages in a given day.

Packet Loss Guarantee: IDEAL FORCES, INC. goal is to keep Average Packet Loss on the IDEAL FORCES, INC. Network to 1% or less. "Average Packet Loss," with respect to a given month, means the average percentage of IP packets transmitted on the IDEAL FORCES, INC. Network during such month that are not successfully delivered, as measured by IDEAL FORCES, INC. If Average Packet Loss exceeds 1% during a calendar month, then upon Subscriber's request (in accordance with the procedure set forth below), IDEAL FORCES, INC. will issue a credit to Subscriber equal to one day's worth of the base IP access fee paid by Subscriber for such month. The terms of this SLA relating to Average Packet Loss will take effect the first full calendar month after Subscriber's first use of the IDEAL FORCES, INC. Network.

Exceptions: Subscriber shall not receive any credits under this SLA in connection with any failure or deficiency of the IDEAL FORCES, INC. Network caused by or associated with: (A) circumstances beyond IDEAL FORCES, INC. reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement; (B) failure of access circuits to the IDEAL FORCES, INC. Network, unless such failure is caused solely by IDEAL FORCES, INC.; (C)general telco failure; (D) scheduled maintenance; (E) DNS issues outside the direct control of IDEAL FORCES, INC.; (F) outage or error of any IDEAL FORCES, INC. measurement system; (G) Subscriber's acts or omissions, including without limitation, any negligence, willful misconduct, or use of the IDEAL FORCES, INC. Network or IDEAL FORCES, INC. services in breach of IDEAL FORCES, INC. Terms and Conditions and Acceptable Use Policy, by Subscriber or others authorized by Subscriber.

Measurement: IDEAL FORCES, INC. will periodically (on average every 15 minutes) measure the IDEAL FORCES, INC. Network for uptime using software and hardware components capable of measuring application traffic and responses. Subscriber acknowledges that not every POP may be covered by such measurements, that such measurements may not measure the exact path traversed by Subscriber's packets, and that such measurements constitute measurements across the IDEAL FORCES, INC. Network but not other networks to which Subscriber may connect. IDEAL FORCES, INC. reserves the right to periodically change the measurement points and methodologies it uses without notice to Subscriber.

Credit Request and Payment Procedures: Requests for credits must be made via email to the IDEAL FORCES, INC. Network operations Center at noc@idealforces.com. Each request in connection with a Network Outage must be received by IDEAL FORCES, INC. within seven days of the Network Outage. Each request in connection with Average Packet Loss in a calendar month must be received by IDEAL FORCES, INC. within seven days after the end of such month. Notwithstanding anything in this SLA to the contrary, the total amount credited to a Subscriber in connection with Network Outages, and Average Packet Loss in any calendar month will not exceed the base IP access fee paid by Subscriber for such month. Each validly requested credit will be applied to a Subscriber invoice within 2 billing cycles after IDEAL FORCES, INC. receipt of such request. Credits are exclusive of any applicable taxes charged to Subscriber or collected by IDEAL FORCES, INC.

General: IDEAL FORCES, INC. reserves the right to change or modify this SLA to benefit the Subscriber, and will post changes to a Website designated by IDEAL FORCES, INC. and made available to Subscriber. Except as set forth in this SLA, IDEAL FORCES, INC. makes no claims regarding the availability or performance of the IDEAL FORCES, INC. Network.

Interruption Allowances: An interruption period begins when customer reports an interruption in network service to provider's network operations center. Due to inherent design traits of the network, and the involvement of multiple providers in providing end-to-end connectivity, provider will not offer credits with respect to any interruptions or degradations of access to the Network unless caused by access facilities or hardware specifically provided or resold by Provider.

Interruptions specifically caused by provider as outlined of 24 hours or less:

0 hours to 4 hours No credit
4 hours to 11 hr. 59 minutes 1/2 day credit
12 hours to 24 hours One-day credit

Interruptions specifically caused by provider as outlined over 24 hours:
Interruptions over 24 hours will be credited 1/6 day for each 4-hour period or fraction thereof. No more than one full days credit will be allowed for any period of 24 hours. Interruption length shall include the time required to reestablish logical network connectivity.

Indemnification: Subscriber agrees to defend, indemnify and hold provider, its directors, shareholders, affiliates, employees, representatives, agents, and contractors harmless from any and all liabilities, costs, expenses, including reasonable attorney's fees, related to or arising from: (a) the use of the service or the internet or the placement or transmission of any message, information, software, or other materials on the internet by subscriber, and/or subscriber's authorized users; (b) negligent acts or omissions of subscriber's officers, employees, representatives, agents or contractors in connection with the construction, installation, maintenance, presence, use or removal of systems, channels or terminal equipment or software not provided by provider which are connected or are to be connected to the service; (c) claims for infringement of patents arising from the use of equipment and software, apparatus and systems not provided by provider in connection with the service, and (d) claims of copyright resulting from the use of internet and/or subscriber's authorized users.